Refund policy

Last updated: 9 November 2026

SMS units

• Units are credited as soon as your payment is confirmed. Once credited, they can't be converted back to cash, but they don't expire while your account is open.
• If a payment left your M-Pesa account but no units arrived within 30 minutes, email hi@blastsms.site or open a support ticket with the M-Pesa receipt number. We'll credit the units or refund the payment.
• If you pay twice by mistake, we refund the duplicate payment to the same M-Pesa number, or credit it as units if you prefer.

Messages

• Messages the network or gateway rejects at submission are refunded to your balance automatically.
• Messages that were accepted but later reported as undelivered are charged, because the network charges us for them. Where our settings refund undelivered messages, the units return to your balance automatically.
• Units spent on messages that break our Acceptable use policy are not refunded.

Plans

Plan fees cover the period you chose and are not refunded part-way through. If a plan payment is taken but the plan doesn't activate, we activate it or refund the payment in full.

Sender IDs

Sender ID fees are passed on to the mobile networks when we file your application. They can be refunded only if the application has not yet been filed. If a network rejects an application because of wrong or missing information from you, the fee isn't refunded, but we'll help you apply again.

Closing your account

If you delete your account, any unused units are forfeited. If you'd like a refund of a recent top-up you haven't used, contact us before deleting your account. We decide these case by case, and may deduct payment processing costs.

How refunds are paid

Approved refunds go to the M-Pesa number or method you paid from, usually within 7 working days.

Contact

Email hi@blastsms.site. Please include your account number (shown on your Billing page).